Business Systems Administrator at CoreCivic in Nashville, TN req4999
Business Systems Administrator
  Closed for new applications
  Closed for new applications

This job is closed for new applications
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More information about this job

Nashville / TN
Employment type
Job description

The Business Systems Administrator is responsible for the oversight, management, and resolution of help desk tickets related to the IMS2 and related operational systems.  This position is CoreCivic’s IMS2 and related operational systems vendor liaison to DSI and Allscripts and is responsible for communicating technical issues back to the vendors’ helpdesks and development teams.



  • Provides real-time help desk support for facilities live on IMS2 and related operational systems.
  • Provides setup and installation support for IMS2 and related operational systems team.
  • Performs root cause/effect and analysis for incident resolution.
  • Troubleshooting capability relating to connectivity and transaction support.
  • Ensures availability of supported technology.
  • Maintains relationships with customer departments and ensures all support is provided in the context of assisting application users succeed in their business goals.
  • Manages problem or request tickets from users and resolves support issues to ensure a positive user experience.
  • Follows the CoreCivic program management methodology and works collaboratively with all team members.
  • Domestic U.S. travel may be required. 


CoreCivic is a diversified government solutions company with the scale and experience needed to solve tough government challenges in cost-effective ways. We provide a broad range of solutions to government partners that serve the public good through high-quality corrections and detention management, innovative and cost-saving government real estate solutions, and a growing network of residential reentry centers to help address America’s recidivism crisis. We are a publicly traded real estate investment trust (REIT) and the nation’s largest owner of partnership correctional, detention and residential reentry facilities. We have been a flexible and dependable partner for government for more than 30 years.


Professionalism. Respect. Integrity. Duty. Excellence (PRIDE). These words describe the essence of our values as a company. PRIDE is personified everyday by every employee at every level at CoreCivic. It shapes the choices we make and is the roadmap to how we achieve our mission and realize our vision. CoreCivic is the leader in private correctional facilities and we are growing into the leader in the rehabilitation and re-entry market with facilities nationwide. Our facilities make a difference with the giving of both time and resources to organizations that are doing important work locally. CoreCivic is always recognized as a valued partner because of our unwavering commitment to community. Learn more at

Requisition ID
About CoreCivic
Our company designs, builds, manages and operates prisons, jails, detention centers and residential reentry centers on behalf of the Federal Bureau of Prisons, Immigration and Customs Enforcement, the United States Marshals Service, many states and counties across the country.

Business Systems Administrator

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